We ship rugs to all parts of Australia. Orders are sent through independent transport and freight companies.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Shipping and delivery costs are payable by the customer. The amount depends on the destination and on the freight cost quoted by the carrier for your order, so it is calculated per order rather than published as a flat rate. We will confirm the delivery cost with you before your order is dispatched.
These timeframes are estimates. They can change depending on the destination, the transport company, and supplier availability. If we cannot meet an estimated dispatch time we will let you know.
This policy covers rugs and other items bought through our online store. Delivery for flooring and carpet supply-and-install work is arranged as part of your quote and contract, and is discussed with you when your job is booked.
Email info@paylessflooring.com.au or call your nearest showroom.
Returns and cancellations are covered in our Refund, Return and Cancellation Policy.
Last updated: 23 August 2026
