Refund and Return


At Payless Flooring and more we believe choosing a rug online might be challenging, especially for some rugs, photos can not display all the features of the rug or the colours, thus we tried to make your shopping experience more convenient. 

If you don’t think it’s quite right for you, just return the item (undamaged and in its original condition) within 14 days and we’ll provide a full refund, exchange or store credit. 

Have you found several rugs and you can’t decide between them? Give us a call and one of our friendly stylists help you choose. Don’t worry, if it’s not perfect you can return and choose another.

* This policy only applies to the orders placed through the Payless flooring website and ONLINE purchases only. For in-store purchases, please check the terms and conditions mentioned in your invoice. 

** Items not eligible for a change of mind returns:

  • made to order rugs
  • custom size orders
  • underlays
  • orders of 3 or more items of any size or style (only a single item from the order are eligible for return).
  • For orders of 2 or more of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.


You may also return your rug if it’s faulty for a full refund, exchange, or credit within 30 days of purchase. We will pay for return shipping. Faulty items must be returned in their original condition in order to be eligible for a refund.


Contact us via email or phone, one of our friendly staff will help you with the process.

Request a Return

Measure and Quote

Belrose Branch

Castle Hill Branch


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