Refund and Return


At Payless Flooring and more we believe you might not get the choice of rug right the first time round, so we offer a no questions (we only ask you how we could have improved selecting your rug more easily) asked 30 day return policy. If you don’t think it’s quite right for you, just return the item (undamaged and in its original condition) and we’ll provide a full refund.

Have you found several rug and you can’t decide between? Pick the one you love most and start with that! Or have one of our friendly stylists help you choose. Don’t worry, if it’s not perfect you can return and choose another.

* This policy only applies to the orders placed through the Payless flooring website and ONLINE purchases only. For in-store purchases, please check the terms and condition mentioned in your invoice. 

** Items not eligible for a change of mind returns: made to order rugs, custom size orders, or underlays. Orders of 3 or more items of any size or style, only a single item from the order are eligible for return. Orders of 2 or more of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.


You may also return your rug if it’s faulty for a full refund, exchange, or credit within 30 days of purchase. We will pay for return shipping. Faulty items must be returned in original condition, and undamaged in order to be eligible for a refund.


Contact us via email or phone, one of our friendly staff will help you with the process.